====== Cambium Medusa Slow Speed Procedures ======


Any time someone calls in with an issue you will want to collect and note as much information about the issue as possible. If someone calls in with a speed complaint ask if it it affecting multiple devices or just one, and ask what they are seeing, Note the issues in the ticket. 

Note- If you are having issues pulling up the radio, verify that Powercode has labeled the port correctly as :9443 in the address bar. If that doesn't work also check that the customer is not on a 400 and that the 's' doesn't need to be removed from the 'https' in the address bar to access the radio. 




===== Guaranteed Minimum Speeds By Package =====


Basic plan- Guaranteed 5Mbps up to 15

Classic- Guaranteed 10Mbps up to 30

Premium- Guaranteed 20Mbps up to 50 

Upload speeds are not guaranteed but should average 4-6mbps





===== Troubleshooting Steps =====


- **Verify issue, affected devices and note in ticket** If using a phone to check speeds, be sure to advise the customers that they are the least reliable device for checking speeds. A laptop or PC is always preferred and package speeds are only guaranteed on a bypass, and never on WiFi. 

- **Log into radio**- Username: admin Password: QZMm7wWaMxhJ8sag