===== Service Calls =====

**Any and all services calls are to be determined by Intellipop administrators.** Never suggest to a customer that a service call may be needed. 


If a customer has an open ticket with notes to schedule a service call, message the chat with the customer ID and details of what is needed. If you do not receive a response within 3 minutes get a good call back number and advise the customer that they will receive a call back from the scheduling dept.