=====Inbound Billing====

Customers can pay over the phone or online with a credit or debit card. Customers can set up bill pay through their bank or mail a check to us each month if they prefer. 

Bill pay is where they set up regular payments with their bank, who will mail us a physical check. ACH payments are not allowed at this time
 
**Mailing address for checks:** 673 Innovation Circle unit B4 Payson, UT 84651

**Why are they calling? What do they want to do? Choose from the following options.** 

[[Inbound Add Payment Method|Powercode - Add A Payment Method]]

[[Inbound make a payment|Powercode - Make A Payment]]

[[Inbound Payment extension|Powercode - Payment Extension]]


[[Inbound Wireless Delinquent Account|Powercode - Delinquent Wireless Account]]

[[Inbound Online Portal Reset|Powercode - Send A Portal Reset Link]]

[[Inbound Utopia Delinquent Account|Powercode - Delinquent Utopia Account]] **--NEEDS WORK FOR GAIIA
**
=====General Billing Questions=====

**When is my due date?**- add 4 days to the **bill cycle** date to get the due date. This information can be found on the billing page of a customers account under the "Billing Period" section on the left side of the screen.

**Is there a Grace period?**- All accounts have a 10 day grace period from the **due date** to get their payment in before they are considered delinquent.

**Can I get a payment extension?**- Yes. If a customer calls in to extend their grace period you can extend it up to one week before their next bill cycle. If their are questions you can escalate to a billing admin to review.

**How do I get my statement?**- All billing is paperless we will email them their statement 4 days before the due date. We do not have the option to send a paper copy. 

**How do I pay my bill?**- Customers can make payments over the phone or through their online portal using a debit or credit card, mail in a check, or setup bill pay through their bank. 

**How do I log into my online portal to pay the bill?**- If the customer knows their login they can go to intellipop.co and login under the Customer Information section on the top bar. You can also send them a portal reset link, which is an option above.

**What is my username and/or password?**- Their username is usually their email address. We cannot verify their password but we can send them a password reset link.