====Inbound Phone Call====

Answer phone calls like this:

**“Thank you for calling Intellipop, This is [your name], how may I help you today?”**

For existing customers, verify the phone number and address for the service. 

If you need help locating an account in Gaiia click here.**Utopia only** [[Inbound Locating a Gaiia account| Locate An Existing Account in Gaiia]]


If you need help locating an account in powercode click here. **All other accounts** [[Inbound Locating an account| Locate An Existing Account in Powercode]]

**//What type of call are you taking? Choose from the options below.//**

[[Inbound OpenInfra|OpenInfra]] (this link is temporary)

[[Inbound Sales|Sales]]

[[Inbound Billing|Billing]]

[[Inbound Technical Support|Technical Support]]

[[Inbound Service Cancelation|Service Cancelation]]

[[Other|Other]]

[[Inbound Ticketing Procedures|Powercode - Ticketing Procedure]]

[[Inbound Gaiia Ticketing Procedures|Gaiia - Ticketing Procedure]]

[[Inbound Escalations|Escalation Procdeure]]