=====Down Ubiquiti=====

Quick Check: Common Causes of Down Radio

  * Outage
  * Radio not receiving power (POE Not plugged in correctly, bad cable, GFI outlet tripped)
  * Cables in the POE are loose and not getting a solid connection
  * Cables are not plugged in properly

====Checking The Tower====

Go to [[https://portal.intellipop.co:444/index.php?mm=0&page=/network/_site_overview.php&q|Network Sites]] and look for red down equipment for the following towers.

  * OR-A
  * PR-A
  * PR-B
  * SF-A
  * SV-A
  * SV-E

**If anything shows red and down equipment** for the above towers only, reach out in slack and @Aaron.

**If they are all green and show no down equipment** continue below

====Power Cycling The POE====

Confirm the POE has power and that the cables are plugged into the correct ports.

  - Ethernet Cable going to the router wan port should be plugged into the Lan port of the POE. 
  - Cable going to the radio should be plugged into the POE port on the POE. 
 
Have the customer unplug the POE for 30-60 seconds. While it is unplugged (green light is out) have them reseat the cables into the POE one at a time to make sure they have a solid connection while it's unplugged. Once verified, have the customer plug the POE back in. The equipment should come back online within 2 minutes if this fixed the issue. 

If the Tower and AP are online but the radio remains down after the above troubleshooting you will want to begin the [[Inbound Escalations|Escalation Procdeure]].

====Useful Links====

**Need to create a ticket after the call? Click here** [[Inbound Ticketing Procedures|Ticketing Procedure]]

**Need help escalating the issue? Click here** [[Inbound Escalations|Escalation Procdeure]]

**Need to go back to the main Ubiquiti troubleshooting page? Click here** [[Wireless Tech Support UBNT |Ubiquiti]]