=====Sending A Portal Reset Link====

If the customer needs access to their online portal and they do not know their credentials, you can send them a portal reset link. (This can also be done by the customer themselves at the portal login screen)

**Be sure to verify the email on file before sending the link.**

Locate the contacts section on the left side of the screen on the customer overview page. Click on the edit button for the customer you wish to send a portal reset link to.
{{ :tech:contacts_edit.png?600 |}}

Verify the email on the account is correct and that there are no spaces before or after the email address. Check the box labeled //"Email customer their username and a password reset link"// and click the green save button.
{{ :tech:send_portal_reset_link.png?400 |}}
The portal reset link can take about 5 to 10 minutes to arrive in the customers email, advise them to check their spam folder as well.

====Useful Links====

**Need help creating a ticket? Click here **[[Inbound Ticketing Procedures|Ticketing Procedure]]

**Need to get back to the phone call tree? Click here** [[Inbound Call|Inbound Call]]