=====Change Status To Not Active=====

**Only change the status to not active if they are canceling service that day**

Click on the blue "Change Status" button in the Account Profile section
{{ :tech:change_status.png?600 |}}

Change the status box to "Not Active" and click the green Ok button
{{ :tech:change_status_not_active.png?600 |}}

Once that is done you will get a pop up to confirm the status change, click the red "Disconnect Service" button to confirm.
{{ :tech:change_status_confirm.png?400 |}}

You will now be back on the customer overview page, the banner should now be red and say "This Customer Is Not Active"
{{ :tech:change_status_confirm_3.png?600 |}} 

====Useful Links====

**Need to send a cancelation order to Utopia? Click here** [[Inbound Utopia Cancelation order|Send A Cancelation Order To Utopia]]

**Need to go back to the previous page? Click here** [[Inbound Utopia Service Cancelation|Utopia Service Cancelation]]

**Need to create a ticket? Click here** [[Inbound Ticketing Procedures|Ticketing Procedure]]