===== Phone Call Scripts =====

This page is for help if you need a script to read from for certain scenarios.

We always answer the call:

//**"Thank you for calling Intellipop, my name is [name], how can I help you today?"**//

Try to find out what the purpose of the call is as quickly as possible. If they are a current subscriber, ask for the last name on the account and verify their physical address.

//**I am happy to help you with [issue] today, can I verify the last name and the physical address of the account?**//

Quick Links:

  * New Sales Scripts
  * Paying a bill
  * Doing a bypass speed test
  * Rebooting a POE
  * 
  *