====== Technical Support ======

If the customer calls in with issues regarding their service gather as much information as possible. Is it going slow, or not working at all? Does this affect all devices, or just one? Your goal is to identify their issue as quickly and as accurately as possible.

Use the below topic that best fits their needs and follow the troubleshooting directions for the equipment type that the customer has. 

==== Router Troubleshooting ====

We do not provide support on any router except the ones that we sell or lease (TP-Link Archer C7 AC1750 or Calix Routers). Refer to our routers simply as the Intellipop Router.

[[Intellipop Routers]] troubleshooting guide

[[DMZ]] Setup Guide (only for Cambium ePMP radios)

**Slow Speeds** 

[[gtc:slowspeed_cambium|Cambium ePMP Series (110, 180, 190, 200, 300)]]

[[gtc:slowspeed_cambium450|Cambium 450 Series]]

[[gtc:ubnt|Ubiquiti]]

[[gtc:slowspeed_fiber|Utopia Fiber]]

[[gtc:Mikrotik|Mikrotik]]

[[gtc:slowspeed_ignite|IgniteNet]]

**"Internet Isn't Working" / Intermittent Issues**

[[gtc:connectivity_cambium|Cambium ePMP Series (110, 180, 190, 200, 300)]]

[[gtc:connectivity_cambium450|Cambium 450 Series]]

[[gtc:ubnt|Ubiquiti]]

[[gtc:mikrotik|Mikrotik]]

[[gtc:connectivity_fiber|Utopia Fiber]]

[[gtc:intermittent_ignite|IgniteNet]]