MIKROTIK TROUBLESHOOTING

As of 11/18/2020 there are only 3 sites with Mikrotik equipment for radio CPE (LHG 60G)

• SRHH-7 (Most clients will be here)
• PSA (only 1 client PTP)
• PSC (only 1 client AP-SM)

As with any other technical support call, it is critical you accurately asses the nature of the problem for the fastest resolution.

NOTE: you MUST use Winbox to log into Mikrotik CPE. You can only log in from inside the Intellipop network, like all other CPE

• Poor Signal / Connection
• Home Router / Wifi issues

• No power to equipment
• AP / Infrastructure down
• Dead Radio (rare)

• Router offline
• Router not configured correctly
• Incorrect MAC address in Powercode
• Bad Ethernet Cable
• Bad Ethernet Port on Radio (rare)

• Poor Connection / Signal
• Rain Fade (rare in most cases)

First, log into the Mikrotik radio via Winbox

[winbox login picture here]

CAUTION: MIKROTIK IS UNFORGIVING. ANY CHANGES MADE ARE INSTANT!! BE VERY CAREFUL WHAT YOU CLICK ON

To check the signal, do the following:

1. Click on “Wireless”
2. Click on the “W60G” tab
3. Doubleclick the wlan60-1 row
4. On the new window, click on Status

[mikrotik pic here]

To determine the quality of the link:

• “Link Downs” should be minimal. A few dozen are not uncommon, several hundred could indicate a problem
• “Signal” should be as high as possible. 80-100 are normal, good numbers here
• “MCS” should be 8. 8 indicates the highest quality connection to the AP
• “PHY RATE” should be 2.3 GBs (or as close to it as possible)
• “RSSI” is your normal signal read. The closer to 0 the better, -60 through -50 is the ideal range.
• “Tx Center Info” should read “center”. If the dish is out of alignment, it will tell you by how much

If any or some of these settings are worse than listed here, this could indicate a problem. Please proceed with a normal bypass test to www.fast.com