Login with the following info Username: admin Password: QZMm7wWaMxhJ8sag

Click on the “Tools” button on the left side of the screen, after the options pop up below “Tools” you will need to click the button labeled “Wireless Link Test”

You will now be on the page to run a link test, you will need to set the packet size, and the duration.After you set the two options hit the “Start Test” button. And wait for it to run. After it runs the results will be displayed below the button

Below will be an image of a good test to run. Make sure the test results are above the package they are wanting. For premium the result needs to be above 40 Mbps down, or it will need to be escalated for further review to try and get them premium speeds.

Need to go back to the previous page? Click here Upgrading/Downgrading Wireless Service

Need help creating a ticket? Click here Ticketing Procedure

Need help escalating an upgrade for further review? Click here Escalation Procdeure