Wireless disconnects will not be scheduled for a specific time and the customer does not need to be on site.

Advise the customer to leave the POE in a ziploc/plastic bag on the porch to keep weather off. Do not schedule a specific time with the customer.

To schedule a wireless disconnect, open the customers account and locate the jobs tab and click on create job shown below.

Enter the job type as “Disconnect” and template as “Uninstall-Reason”. Be sure to include any relevant notes about the disconnect as shown below and hit create.

NOTE: If you do not know whose schedule to put the job on, please reach out on Slack. If you cannot reach anyone on slack, let them know whose schedule you put it on and what day and we will fix it when we can

Drag the job onto the schedule in an open slot on the day of the disconnect. Click on the date in the bottom left, then click the disk icon to save the job.

NOTE: If you do not save the job it will not be on the schedule for the tech to complete and will go to standby

Once the disconnect has been scheduled, create a ticket with all relevant info such as uninstall date and any feedback from the customer.

Need to change the status to Uninstall? Click here Change Status To Uninstall

Need to go back to the previous page? Click here Wireless Service Cancelation

Need to create a ticket? Click here Ticketing Procedure