Always confirm the price difference is ok with the customer before completing a package change, and let them know they will see the prorated amount on their next statement.

When you are on the customer overview page of an account click on the “Services” button along the top bar.

Click the green “Add Service” button

click the drop down under the Monthly Internet section and select the new plan, should be one of the two options displayed in the image below. Click the Green “Add” button once you have selected a plan. This will prorate the service plan change automatically for the customer. Be sure to send the request to Utopia and open a ticket.

Need to send a package change request to Utopia? Click here Submit a request through the CRM

Need to go back to the previous page? Click here Upgrading/Downgrading Utopia Fiber

Need to open a ticket? Click here Ticketing Procedure