Only change the status to not active if they are canceling service that day

Click on the blue “Change Status” button in the Account Profile section

Change the status box to “Not Active” and click the green Ok button

Once that is done you will get a pop up to confirm the status change, click the red “Disconnect Service” button to confirm.

You will now be back on the customer overview page, the banner should now be red and say “This Customer Is Not Active”

Need to send a cancelation order to Utopia? Click here Send A Cancelation Order To Utopia

Need to go back to the previous page? Click here Utopia Service Cancelation

Need to create a ticket? Click here Ticketing Procedure