Table of Contents
Adding New Customers
First and foremost, we want to make sure the address is serviceable.
-Compare the customers address to the fixed wireless availability map- For customers in Santaquin, Payson, Genola and Springville
-Go over packages for available services
-Scheduling -Fixed Wireless
Fiber Availability
For customers in Payson (or cities listed below) be sure to also check availability for fiber. The address status will be listed as “AVAILABLE” or “ORDERABLE” when services are available. Only the following cities have fiber with UTOPIA- Brigham City, Centerville, Layton, Lindon, Midvale, Morgan City, Murray, Orem, Payson, Perry, Tremonton, West Valley City, and Woodland Hills.
Referral Program
We have an ongoing referral program for our fixed wireless customers (Not available with fiber) Current customers who refer new customers to our service can receive up to half off on their next bill cycle. The name of who is referring the new customer must be given before the installation is completed in order to receive a credit. When signing up new customers, if the mention they were referred by someone, be sure to get a name for the referral and add them to the “Notes” section of the account, as well as the job notes for the installation.
*The Credit is only given to the existing customer who referred the new customer. No credit is given to the new customer*