Create a ticket in Powercode for all calls.

Click ADD next to Tickets

Summary - Name of caller - issue/inquiry

Problem - Summary of the call. Be sure to be detailed in your notes, any call types with requirements will be listed in the wiki under those sections. All tickets should include the name of the caller and the best call back number.

Put the length of the call in the ticket notes at the end

Click Next,

User - GTC

Group - Best Fit

Category - Best Fit

Type - Best Fit

Click Submit Ticket.

NEVER CLOSE OR RESOLVE TICKETS

All calls are reviewed by an administrative manager for quality. Tickets marked as closed or resolved when setting up the new ticket will not show in the active tickets for review. Tickets not closed by administration are subject to disciplinary action.