For most customers their bill cycle will revolve around their installation date. Balances are due 4 days after the customer receives their statement. There is a 10 day grace period after balances are due before services are automatically shut off.

We offer the following payment methods-

Cards on file can be set up for automatic payments. This is the preferred method of payment and should be encouraged. Funds will be pulled the afternoon bills are due, which is 4 days after they receive their statement.

If the customer already has a card on file verify the last 4 digits of the card they would like to use. When adding a card be sure to verify the zip code for the billing address associated with the card. Always verify the monthly total before processing the payment and encourage automatic payments. One card must remain on file and existing card information may not be deleted without first adding a new one.

We accept checks by mail.

673 Innovation Cir Ste B4 Payson, UT 84651

Customers can make payments through their portal. If they are having trouble logging in you can send them a reset link. Customers cannot edit their card information through the portal and have to call in for editing. One card must remain on file, and existing card information may not be deleted without first adding a new one.

Many customers set up payments through their bank's bill pay. Most people are unaware that payments are not ACH and that their bank actually physically cuts and mails us a check through the US Postal Service. Their bank does however remove the funds from their account when it is printed to ensure the check can be processed. Since the checks are physically mailed, occasionally there can be a delay in receiving the customers payment. Once an account nears the end of it's grace period customers are notified with an automated email. There can be some confusion as to why we have not posted their payment when the funds have already been removed. If the customer calls in concerned about their payment being “missing”, explain the bill pay process to the customer and notify them that we will watch for their payment and call them as soon as it is received. If they are nearing the end of their grace period extend it by 2 weeks to ensure continued service. Make sure the customer knows that we will not turn off their service, and that is likely that we will receive their payment withing the next couple of days.

We are very flexible with a customers billing and are always happy to help in any way we can. If a customer calls in to extend their grace period you can extend it up to one week before their next bill cycle. If they need longer extend it at the normal range and advise them that you have sent the account to be reviewed. An administrator will call them back to make arrangements with them.

A reactivation fee is automatically generated when a customers account goes delinquent, and their service is shut off. Fees can be waived if automatic payments are set up. For new customers or customers without previous reactivation fees, it can also be waived then. If a customer calls in who is delinquent always encourage automatic payments. If the customer says we should have received their payment from bill pay or a mailed in check (*see above*), turn services back on and extend their grace period.

*For customers on fiber with UTOPIA the NOC has to be called to reactive their account*

The bills from Intellipop and UTOPIA are separate. We have lined up our billing to match UTOPIA's and statements are sent on the 1st of each month. Customers will receive their first statement the following first full month of service and it will include their first month prorate as well as the current month's charges.