Intermittent Connection Lehi Fiber
Quick Check: Common Causes of Intermittent Connection
- Poor WiFi Connection
- Dying Router/Device
- (Rarely) poor light levels on Modem
- (Rarely) power loss to modem
First, determine if the intermittent issue is coming from their home network or from our equipment. In most cases it will be with their home network (Wi-Fi issues).
If the modem has is up and they reboot the router only to fix the issue the issue is most likely going to be with the router or a device in their home network. And you will need to help them troubleshoot that issue to the best of your abilities. You can check out this page for tips to try. Intermittent Home Network Tips
Light Levels
On the ONT Details page of the modem under ONT Details section (in the Lehi Fiber CRM) you will see ONT Light levels These are measurements for the light levels of the fiber to the modem. Anything -17 and lower could be a factor and if you see the light levels this low, contact the Strata NOC for confirmation.
Useful Links
Need to help them troubleshoot their home network? Click here Intermittent Home Network Tips
Need to go back to the previous page? Click here Lehi Fiber
Need to create a ticket? Click here Ticketing Procedure