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tech:inbound_open_infra_plans_and_pricing

Open Infra Fiber Plans/Pricing

Open Infra requires a 1 year contract on all their installs.

We currently offer three speeds on Open Infra Fiber, 250 Mbps down/up and 1Gbps down/up, and 5 Gbps down/up. A modem is provided by Open Infra for all fiber customers, a router is NOT provided. We do offer a Managed WiFi Service or the customer can bring their own.

1Gbps down/up- Is $69.95/mo Paid to Intellipop. Due date is 5th of each month.

2Gbps down/up- Is $99.95/mo Paid to Intellipop. Due date is 5th of each month.

5 Gbps down/up- Is $174.95/mo Paid to Intellipop. Due date is 5th of each month.

General questions you might get from customers while talking price and plans

“Do you have data caps”? No

“Do you offer a router, is it included?” Routers are not included. Intellipop offers a managed WiFi Service. Router Leases (managed WiFi Service) are $12.95/mo. We do not offer a direct purchase as they are licensed. Customers are welcome to purchase a router on their own as well. We recommend the Asus ASUS RT-AX82U AX5400 series and above.

“Are there any install fees?” There are no install fees.

“Are there any long term contracts?” Open Infra requires a 1 year contract.

“What is the process to get service?”

  1. We create an account in Powercode.
  2. Email order.us@openinfra.com & mariemel.garciano@openinfra.com with the following info.
  3. LID, Address, Customer name, Customer email, Customer Phone number, Service Selected
  4. Once the email has been sent Open Infra will contact the customer to coordinate their install if service is available.
  1. Be clear that they will work with Open Infra during the entire installation process. Once they are installed, Intellipop will be their primary contact for any technical or billing support they need.

“How does billing work? The customer will get one bill from Intellipop.

“Do you offer phone and tv service? Intellipop does not offer TV. Our goal is to save the customer money and point them towards good, existing TV Solutions. We recommend YoutubeTV as it has local channels.

Other options for TV include Sling and HuluTV. We recommend OOMA or Vonage for VOIP. The customer will save money and get a good service.

tech/inbound_open_infra_plans_and_pricing.txt · Last modified: 2024/10/02 02:50 by 127.0.0.1

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