Locating An Account Using An Address
Tango Step by Step Guide:Searching for an existing account with address
When locating an account by an address ask the customer “What is your physical address with us?”
Tip You don't have to enter the full address into Gaiia to find an account if you enter the street number or house number it will pull all customers that match that search, you can then narrow down your search and locate your customer easier.
Click the search bar and enter the address into the box highlighted red below to search.
We are searching for the Intellipop address in the example below.
Always verify the full physical address before doing anything with the account. Never give the customer the address always have them verify it for you
Can't find the account still, ask“Could it be under another address?
If still unable to locate the account try searching for the account Using A Name
If you can't find an account with a name and address ask “Is Intellipop your internet provider?” Sometimes people will call the wrong number.
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