Intellipop Wiki

This page is for the sales, installation and technical support of special MDU installations. These MDU's have a special agreement in place where we are able to offer higher speeds to member units on an individual basis. This page DOES NOT have relevant information for “Bulk” MDU deals.

This page is for the following MDUs

• 27 W Main Santaquin UT
• 300 W MDU Santaquin UT (covering roughly 60 South to 110 South)

Quicklinks

1. Sales Information
2. Technical Support
3. Switch Information

Intellipop offers special plans for the individual units in the addresses listed above.

We offer:

• MDU Basic: 15 Mbps Up & Down for $39.95/mo
• MDU Classic: 50 Mbps Up & Down for $49.95/mo
• MDU Premium: 100 Mbps Up & down for $69.95/mo

Like our wireless plans, all of these plans have no long term contracts, no data caps and are flat monthly rates.

Unlike wireless plans, these are not “burst” plans and the upload and download speeds should match.

Installation of these units is simply with an Ethernet jack in the home that connects to our switch on the side of the building - this is really the only information the customer needs to know.

The customer will need a router for WiFi in the home. They can buy/lease one of our routers, bring one of their own or we can recommend a router.

Technical support for these units are fairly standard.

Here are the general steps you need to follow for each potential issue.

• Speed Issues: bypass the router and run a speedtest to fast.com. NOTE: You will have to update the MAC address of their router by pulling it off the switch. See Switch Information for steps on how to do this. Customers should see their top speeds at all times, do not escalate if they are receiving at least 80% of their package speeds.
• Down: Check the relevant Mikrotik or Netonix switch to see if the switch is responding. If you are able to communicate with the switch, the customer should be online. Troubleshoot router and cable.
• Intermittent: Look at the history graph on the relevant switch in Powercode. Solid green bars indicate good uptime. If the uptime graphs are solid green, troubleshoot router and cable. If the router is showing yellow and red, escalate the call.

Basically, if the switch is up the customer will have internet service. This is because you are logging into the switch from outside our network, inferring that internet access to the switch is working just fine.

Note: you can tell if something is plugged into the port and what speeds they are associated at by locating the port on the switch and hovering over it with your mouse. See switch information below for pictures.

To find the Switch the customer is on, you will need to know their address.

username for all switches is admin and the password will be tech@intellipop

for the 300 West MDUs, the switch IP's are (you MUST use winbox to log in)

• SWITCH_westsw1.27WMain 10.253.7.15:9021
• SWITCH_eastsw1.27WMain 10.253.7.16:9021

for 27 West Main there are, at this time, 3 switches. You will need to log into each switch and locate their Unit number.

Note: as of 10/2018 we are having installation notes for MDU's to include which switch they are located on. This information may be located in the customers installation job notes.

• SWITCH_sw1.300WMDU http://10.253.8.10 NOTE: This one is Netonix
• SWITCH_sw2.300WMDU 10.253.8.11:9021
• SWITCH_sw3.300WMDU 10.253.8.12:9021

All MDU subscribers will need a MAC address in Powercode. This will be used for new installs, router changes and bypasses

1. Log into the switch
2. Determine which port belongs to the customer
3. Click on “Device”
4. Click on “MAC Table”

1. Once inside the MAC Table located the port number they are plugged into
2. Copy and paste the MAC into powercode

There are 3 buildings at the “300 West” complex

Units on West Side of 27 West Main Street:

6, 5, 16, 15, 26, 25, 14, 12, 13, 24, 22, 23, 4,

Units on East Side of 27 West Main Street:

19, 21, 20, 18, 17, 8, 7, 9, 11, 10, 1, 2, 3,