Table of Contents
Upgrading/Downgrading Wireless Service
Customers are free to change their packages at any time. If the customer is considering upgrading but isn't sure if they need it, they are welcome to have a 1 week trial on the upper package. If they do not want it after the week trial is over all they have to do is call in and have their package bumped back down. Be sure to remove any prorated upgrade charges when they do this.
Upgrading
Upgrading from basic to classic-
This can be done at any time and does not need to be reviewed
Upgrading from Classic to Premium-
The premium package is not available at every address depending on the equipment they are on.
To check for premium availability, run a wireless link test on the radio. If you see 45+ Mbps on the wireless link test, you can safely upgrade the customer to premium. Speeds under 40 will need to be sent for administrative review to see if it can be improved and made available.
Downgrading
Package downgrades do not need any review and can be done at any time.
Be sure to confirm the price change with the customer before making the change and always open a ticket.
Useful Links
Need to run a link test on a Cambium 450? Click here Cambium 450 Link Test
Need to run a link test on a Cambium EPMP? Click here Cambium EPMP Link Test
Need help creating a ticket? Click here Ticketing Procedure
Need help escalating an upgrade for further review? Click here Escalation Procdeure